📄 Refund & Service Policy

Effective Date: 01/01/2025

Welcome to YourClaim.pro (MFC). We are dedicated to delivering high-quality, personalized consulting services designed to support individuals and businesses in areas such as guidance, strategic business scaling, advertising advisory, and legal documentation support.

This document outlines our Refund Policy, including when and how refunds may be considered, and the terms that apply to the use and purchase of our services.

🔒 Standard No-Refund Policy

Due to the customized and time-intensive nature of our consulting services, all payments made to YourClaim.pro are considered final and non-refundable, unless explicitly stated in this policy or required by applicable law.

Our services often involve the delivery of intellectual value, professional expertise, strategic planning, and time spent, which are not returnable once provided. When you book a session, order a review, or purchase a package, our team begins allocating time and preparing resources specifically for your case — even before the live session or deliverable is received.

This policy helps ensure fairness and availability for all clients, and allows us to continue delivering reliable and high-value services.

💼 Types of Non-Refundable Services

The following services are non-refundable under standard terms:

• One-on-one consulting sessions (completed or scheduled)

• Email-based or written consultations

• Document and contract reviews

• Fraud case guidance or compensation strategy sessions

• Startup support packages

• Digital deliverables (e.g., strategy documents, checklists, action plans)

• Pre-paid hours or packages

• Rush consultations or services delivered under urgency

• Downloadable guides, templates, or materials

Once any portion of the service is delivered — even in the form of written communication, preparation work, or scheduling — the transaction is considered complete and non-refundable.

✅ Exceptions: When a Refund May Be Granted

While our policy is strict, we also aim to be fair and respectful of unforeseen issues. Under the following circumstances, we may consider a partial or full refund:

1. Technical Failure on Our End

If a consultation was not delivered due to a technical error (e.g., server failure, broken video link, internal scheduling error), and we are unable to reschedule within a reasonable timeframe, a full refund may be granted.

2. Duplicate Payment

If you were accidentally charged twice for the same service, and no additional service has been delivered, we will issue a full refund for the duplicate charge.

3. Consultation Never Delivered

If you paid for a session and we failed to deliver it (e.g., we missed the appointment, no materials or communication were provided, and no reschedule occurred), you are entitled to a full refund or free rescheduling, whichever you prefer.

4. Service Purchased in Error

If a service was purchased by mistake and no communication or delivery has yet occurred, and you notify us within 24 hours, we may approve a full refund, minus any transaction fees.

5. Extenuating Circumstances (at our discretion)

In rare cases — such as medical emergencies, severe client hardship, or verified identity misuse — a partial refund may be granted. These are evaluated on a case-by-case basis and require documentation.

🕒 Rescheduling & Missed Appointments

We understand life happens. You may reschedule a booked session at no cost if you notify us at least 24 hours in advance by emailing micheline@yourclaim.pro.

Failure to attend a scheduled session without prior notice may result in forfeiture of that session, and no refund will be issued.

🚫 Chargebacks & Dispute Policy

By using this website and purchasing services from YourClaim.pro (MFC), you acknowledge and accept this Refund Policy.

Initiating a chargeback or payment dispute without first contacting us is considered a violation of our terms and may result in permanent account restrictions, reporting to payment processors, and legal action where applicable.

If you believe you are eligible for a refund, please email us first at micheline@yourclaim.pro (MFC). We are committed to resolving legitimate concerns professionally and fairly.

📩 Contact Us

We’re here to help answer any questions you have before purchasing a service.

If you're unsure whether a service is right for your needs, please contact:

Email: micheline@yourclaim.pro
Business Name: YourClaim.pro (MFC)
Consultant: Micheline (Founder)

📌 Summary

• Most services are non-refundable once delivered or scheduled

• Refunds may be granted in specific, limited cases

• Rescheduling is allowed with 24 hours' notice

• Chargebacks without cause may result in legal consequences

• You are encouraged to ask questions before purchasing